After communicating with the event coordinator, a private room seemed overkill for my group of 10 kids and parents. I wanted to arrange a small family gathering for my son's birthday. I highly suggest to go elsewhere for food and only come here for games/bowling. They did try to make it up to us by refunding the sandwich and giving us 2 hour unlimited play cards, but that literally does us no good at a place that you’re trying to win tickets at. Oh, then they had the audacity to try to charge us for the sandwich until my mom made a verbal complaint to them about how ridiculous that is. ALMOST AN HOUR WAIT for a sandwich that was “put at the front of the line” at a restaurant that wasn’t even very busy. After all this, my stepdad stayed at the table for the check and they brought the sandwich out about 20 minutes after the rest of us went to play games. He came back out, no food in hand, made eye contact again, and I had to finally call him over to tell him to cancel the order and that I was fed up with waiting. After over 30 minutes of waiting (and watching multiple orders come out of the kitchen) I made eye contact with that same manager as he was walking to the kitchen and I know he saw I had no food. Didn’t see our waitress again, managers walked past multiple times and could clearly see I had no food. I told her I’d rather just change my order (something a little “safer” than steak and shrimp) and was told it would be put first on the cook line by the manager. Even our waitress agreed it didn’t smell right and had the manager look at and smell it.
My parents’ and my daughter’s food were great, but my order came out raw and smelled HORRIBLE. Our waitress Rachel was sweet and helpful and we had 2-3 managers come over to ask how things were as we ate our appetizers.
Restaurant wasn’t terribly packed and the service was great when we arrived. Went tonight for a family night out for Mother’s Day for dinner and games.
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